Super Satisfaction Guaranteed.
30 Days Unconditional Return & Exchange.
Thanks for purchasing at asia-peak.com
If you aren't satisfied with the product you received, the following is the rule of return & exchange.
UNCONDITIONAL is committed to exchange or refund any product that would not suit your expectations if returned within 30 days of its actual receipt (this allows for any delays on our side in the sending of your order ).
For returns, the shipping and return costs are at your expense ( if you have qualified for free shipping, and you then decide to return the item/s the initial cost of delivery will be applied and taken from the refund - unless the item is faulty or wrong). Please make sure that any returns are sent with the order number and your name clearly included as a minimum.
In order to return an item, please contact our customer service via email or Messenger, stating your order reference number. We will try our best to assist you as soon as possible. To facilitate your request, do email your inquiry with the picture(s) of your item(s) & its condition and your order details for our record purposes.
To be eligible for a return, your item must be in new condition, unused, and in the same condition that you received it with the original packaging.
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address, an additional shipping/handling fee will be generated.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a PayPal will automatically be applied to your PayPal card or original method of payment, within a certain amount of days(depending on your issuing bank).
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes.
* Please note that any orders that have already been packed or shipped cannot be canceled.
For further information, please feel free to contact us.